Daily communication with parents/guardians is very important to us. To keep parents updated about their children's day, we use a daily communication app called Lilio (formerly Hi Mama).  Hi Lilio is used by classroom teachers or by the administration to send messages, emails or SMS. This is where teachers post daily summaries of the children's overall day, pictures of the children working during the day, short videos and direct messages or SMS. Parents can comment on pictures, answer emails, write new emails to the teachers or administration, view their child's daily progress report which includes pictures, teacher comments, washroom/diaper use/changes, menu, quantity of lunch/snacks eaten, general overall mood, etc. Mandatory advising of your child's absence can be done by marking their child absent and adding a reason for absence. The Lilio app is free for parents to download and use. Here is a short video introduction to the Lilio App.  Response Time/Voicemail At any time, parents can email or call the program supervisor for any reason. We are always available to answer your questions and assist you.  Please remember that the teachers and supervisors/administrators are busy caring for your child and ensuring they are receiving the best quality programming during the day.  Though we try to answer messages quickly and answer the phone when ringing, there are times that are busier or simply too busy for us to be available. We will answer messages and return phone calls as soon as we are able to.  There are several children per classroom, therefore we ask that you keep your messages and phone calls for important matters and don't abuse the direct communication with your child's teacher. ​ Abuse or Overuse  In the instance where parents continually message or call for matters that can be solved or discussed at drop off or pick up, the program supervisor will warn the parent. If abuse of the service persists, the parent's account will be restricted or suspended.  Children always come first!